Engage beneficiaries, volunteers, and communities anywhere with automated SMS, voice, and app-based messaging. Works on any phone.
TextIt is one of the few pieces of software I've used that's a true joy to work with. Every time I needed another bell or whistle to make our solution better, it was ready to go. It balances ease of use and a deep feature set really well.
Building adaptable, responsive systems is essential to advancing human dignity. TextIt allows people to see themselves as self-determined, active participants in the solutions that affect their lives.
Using TextIt has revolutionized our program. We needed to contact 500 or more clients each month with the same questions. There was no way to follow up with each one. Now we send the questions in bulk and let clients answer in their own time.
Common challenges for non-profit teams, and how TextIt helps with them.
When minutes matter, TextIt triages incoming SMS right away. It assesses risk, shares resources, and routes the most urgent conversations straight to a counselor's ticket queue.
When phones lose internet but keep a signal, SMS still works. Register beneficiaries, send appointment reminders, and broadcast important alerts in their language, all without an app.
Send a question, branch on the reply and guide the flow from there. Collect data from rural community workers and remote beneficiaries on whatever phone they own.
When volume spikes, teams can go from dozens of messages a day to thousands, often in several languages. Each message is triaged and routed to the right support as soon as it arrives, regardless of team size.
Flows are where conversations begin. Contacts, Campaigns and Tickets help you keep them going, whether you're reaching one beneficiary or a million.
Track beneficiaries, donors, volunteers and field staff in one place, with the custom fields your program needs.
After Hurricane Ida devastated New Orleans in 2021, a team quickly set up a TextIt-based system within days to coordinate relief. With internet down in many areas, people were still reached via SMS, routing tens of thousands of requests for essentials like food, tarps, and ice to volunteers and aid organizations across the country.
Schedule a sequence of messages relative to a date in a contact's record, such as registration date, due date or last visit. Once it's set up, new contacts are enrolled automatically.
A maternal-health program can run a 40-week campaign tied to each mother's expected delivery date, so every woman receives personalized prenatal SMS without a coordinator scheduling them by hand.
Any conversation can escalate to a human. Tickets sit in a shared inbox for caseworkers, hotline counselors or volunteer responders, with the full message history, contact fields and program context attached.
A crisis line can spread tickets across a roster of trained volunteers, with high-risk conversations flagged so they're answered first.
Automatically translate your flows into multiple languages. Let an AI step detect your contact's language preference. Your program can run in Swahili, Dari, K'iche' and French at the same time.
A child protection hotline can take inbound messages in several local languages, with AI translation and intent routing sending each one to the right responder.
TextIt unifies SMS, voice and chat behind one flow. Build it once and deploy it on whichever channels your community can access.
From UNICEF programs around the world to refugee assistance and community-health programs, TextIt powers the conversations behind some of the world's largest humanitarian efforts.
$25 a month gets you the full platform, including all of our channels and features.
Additional Non-Profit Discount.
See full pricing details